Refund policy

 

Return & Refund Policy

We offer a 30-day return window. This means you have 30 days from the date you receive your order to request a return. To qualify, the item must be in the same condition as when it arrived—unused, unworn, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To begin the return process, please reach out to us at support@prosmartdeals.com. Once your request is reviewed and approved, we will provide return instructions.
Please note that items sent back to us without prior authorization will not be accepted. If you have any questions about the return process, feel free to contact us at any time.

Damaged or Incorrect Items

We ask that you check your order as soon as it arrives. If you find that your item is defective, damaged, or not the correct product, please notify us right away so we can assess the situation and resolve it promptly.

Non-Returnable Items

Some items are not eligible for return. These include:

Perishable items (such as food, flowers, or plants)

Custom-made or personalized products

Personal care goods, including beauty items

Hazardous substances, flammable liquids, or gases

If you are unsure whether your product qualifies, please contact us for clarification.
Additionally, sale items and gift cards cannot be returned.

Exchanges

If you wish to exchange a product, the quickest solution is to submit a return for the item you have. After your return is approved, you may place a new order for the replacement item.

All returned items must be unused, unworn, in their original packaging, and include proof of purchase.

Refunds

After we receive your returned item, we will inspect it and notify you regarding the status of your refund. If the refund is approved, it will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@prosmartdeals.com.

Contact Information

Email: support@prosmartdeals.com

Company Name: LECO GLOBAL LIMITED

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong

We respond to all inquiries within 12 business hours on working days.